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Our Terms And Policies

Express Postal Courier delivery is an innovative service for effective logistics solution for the delivery of small cargo and large cargo for individuals and enterprises.And in other to protect ourself and our customers, we have have set some terms and policeis that govern business relationship.


1 Roles of Express Postal Courier

1.1.   The business of Express Postal Courier is to arrange the receipt, packing, storing, transport, customs clearance, delivery and other handling of goods as a forwarding and customs agent and accordingly, except to the extent that an incidental part of the services is directly performed by Express Postal Courier and except where the paragraph 2.2 applies the relationship between the Customer and Express Postal Courier shall be that of principal and agent only.


1.2.   Express Postal Courier may refuse to provide services to any person, or for any class of goods


1.3.   The Customer authorises Express Postal Courier, as agent, to enter into contracts for the carriage and/or handling of the goods by any route or means with, and to entrust the goods to, any contractor or subcontractor on terms agreed between such persons and Express Postal Courier, and agrees that such terms will bind the Customer, as principal.


1.4.   The Customer authorises Express Postal Courier to depart from any instructions given by it or on its behalf in any respect if, in Express Postal Courier’s opinion, it is necessary or desirable to do so.


2 Application of Conditions

2.1. Subject to paragraph 2.2, these Conditions govern all dealings between Express Postal Courier and the Customer, including the provision of any advice or information and shall prevail over any terms and conditions in any document used by the Customer purporting to have contractual effect.


2.2. In any case where Express Postal Courier issues a Bill of Lading or other transport document in which Express Postal Courier is described as the carrier, the terms and conditions of such transport document (including all limitations and exclusions of liability) shall, to the extent of any inconsistency, prevail over these Conditions.


2.3. For the avoidance of doubt, if there is any matter dealt with in these Conditions that is not dealt with in any transport document issued by Express Postal Courier, or which relates to a period of time or stage of transit not covered by such transport document, these Conditions shall apply to the maximum extent permitted by the law.


2.4. No modification or waiver of any term of these Conditions shall bind Express Postal Courier unless in writing and signed by a Director or other representative of Express Postal Courier holding written authority signed by the Director.


3. Parties Benefitting from or Bound by Conditions

3.1. These Conditions shall also benefit, and be enforceable by, every contractor, subcontractor, servant and agent of Express Postal Courier.


3.2. The Customer warrants that it is authorised to accept and does accept these Conditions on behalf of all the other persons who have, or may acquire, any interest in the goods.


4. Application of legislation

4.1. Where any legislation applies to the services provided by Express Postal Courier then:

(a) These Conditions shall be read subject to any provision which is mandatory;

(b) Express Postal Courier shall be entitled to any rights, immunities from or limitations of liability under such legislation.


4.2. Without limiting the generality of paragraph 4.1:

(a) Sections 10, and 18 to 27 of the Carriage of Goods Act 1979 shall apply to the services provided by Express Postal Courier only to the extent that they extend or enlarge Express Postal Courier’s rights and powers under these Conditions;

(b) Where the Customer carries on a “business” as defined in the Consumer Guarantees Act 1993, it agrees it is acquiring the services of Express Postal Courier for the purposes of that business and nothing in that Act shall apply.


5. Preparation and Packing of Goods

5.1. The Customer warrants that:

(a) all goods have been properly and sufficiently packed and prepared to withstand the risks of carriage and handling having regard to their nature and destination;

(b) all marks, weights, numbers, brands, contents, descriptions, values and other particulars furnished to Express Postal Courier relating to the goods are correct; and

(c) the Customer has complied with all applicable laws and government regulations of any country to, from, through or over which the goods may be carried relating to the nature, packaging, labelling or carriage of goods.


6. Prohibited goods

6.1. Without prior notification and agreement, Express Postal Courier will not accept or deal with:

(a) Goods which it is unlawful to carry or handle, or which can only be carried or handled with a permit;

(b) Dangerous goods or good likely to cause damage;

(c) Any perishable goods or goods which require special handling or packaging;

(d) Valuables of any kind;

(e) Household effects.


6.2. Where Express Postal Courier agrees to accept or deal with any goods referred to in paragraph 6.1, the Customer will provide all documents and information relating to the goods (including any relevant permits) necessary to enable Express Postal Courier to:

(a) Comply with the law; and

(b) Arrange for the goods to be carried or handled safely and in a manner which is likely to minimise loss.

6.3. If the Customer delivers any goods referred to in paragraph 6.1 to, or causes Express Postal Courier to carry or handle the goods, or arrange for the goods to be carried or handled by any contractor or subcontractor without prior notification and agreement

(a) Neither Express Postal Courier nor any such contractor or subcontractor shall be liable for any loss or damage whatsoever arising out of its dealings with the goods;

(b) The Customer shall be liable for all loss or damage whatsoever caused by, to or in connection with the goods however cause arising;

(c) the Customer shall indemnify Express Postal Courier, the contractors, subcontractors and their respective servants, and agents against all penalties, claims, damages, costs and expenses whatsoever arising as a result; and

(d) in the case of goods referred to in paragraph 6.1 a, b, and c, the goods may be destroyed or otherwise dealt with at the sole discretion of Express Postal Courier, the contractor, subcontractor or any other person in whose custody they may be at the expense of the Customer without Express Postal Courier, the contractor, subcontractor or such person being responsible or accountable in any way.


7. Delivery

The goods shall be deemed to have been delivered when they are delivered to the address given to Express Postal Courier by the Customer or consignee for that purpose.


8. Payment of Charges and Expenses

8.1. The Customer agrees to pay all charges made by Express Postal Courier in accordance with the terms of any separate agreement relating to the services provided or, if there is no such agreement, Express Postal Courier’s standard charges, and any other expenses (including, without limitation, taxes or duties) reasonably incurred by Express Postal Courier in connection with the goods or the services provided by Express Postal Courier.

8.2. Express Postal Courier shall be under no obligation to incur or pay any expenses unless the Customer has provided Express Postal Courier with sufficient funds to meet the same.

8.3. Express Postal Courier may fix its charges by weigh, measurements or value, and may at any time have or require the goods to be re-weighed, re-measured or re-valued and re-fix its charges accordingly.

8.4. All quotations given by Express Postal Courier are based on costs for freight, insurance and other charges, rates of exchange, taxes, duties and other imposts, prevailing at the date of quotation and on the latest available quotations from contractors and subcontractors used by Express Postal Courier. If such costs increase at any time as a result of variations in any of the foregoing, the charges payable by the Customer shall increase accordingly.

8.5. Express Postal Courier’s charges and expenses shall be deemed earned as soon as any handling of the goods has occurred. Unless otherwise agreed in writing, Express Postal Courier’s charges and expenses shall be paid, without any deductions or set off and if not so paid, the Customer agrees to pay interest at 1.5 percent per month on the unpaid balance until the payment is made.

8.6. All charges as invoiced are deemed to be due in fully.

8.7. The Customer shall remain liable to Express Postal Courier for all Express Postal Courier’s charges notwithstanding any direction that the whole or any part of them shall be payable by some other person.

8.8. If at any time any payment due by the Customer to Express Postal Courier is in arrears, Express Postal Courier reserves the right to suspend any further services to that Customer. Any incidental charges arising from this suspension, such as storage, are also for the account of the Customer.

8.9. Express Postal Courier reserve the right to recover all legal costs and incidental expenses as a result of expenses occurred recovering any outstanding monies owed or disputed.

8.10. Express Postal Courier can make credit checks on the Customer as required on the Personal Property Securities Register “PPSR” and can further:

(a) Register Express Postal Courier’s General Security Agreement on the PPSR for any debt due or any future interest or advances; and

(b) Register Express Postal Courier’s security on the PPSR over the inventory and proceeds of sale of the inventory within a container

8.11. Express Postal Courier reserves the right to offset any amounts receivable from the Customer against any amounts payable to that Customer or any company affiliated with the Customer. This right exists irrespective of the date the liability has been created or debt incurred with Express Postal Courier.

8.13. Any costs incurred as levies, charges, billable items, excise, GST, fines or ancillary charges however incurred are to be paid by the consignee. These may also include (but are not limited to) storage, demurrage, detention, fumigation, destruction additional handling and administration costs.


9. Container Detention and/or Demurrage, Cargo Storage, Wharf Demurrage, Vehicle Waiting time, Power and Monitoring Charges.

9.1. The Customer acknowledges that all freight rates quoted include a limited amount of storage time in depots, ports and/or container hire in the case of full container shipments via sea transport. This applies in the case of the place of loading as well as the place of unloading.

9.2. Outside this time allowed in the freight charges, additional charges will apply. These charges vary according to the individual tariffs applicable but can be obtained upon request from Express Postal Courier

9.3. Cartage charges do not include waiting time for vehicles delayed for whatever reason by the Customer. Express Postal Courier reserves the right to recover from the Customer any costs associated with waiting time for vehicles arranged to carry the Customers cargo.

9.4. Freight charges for temperature controlled containers include a limited amount of cost to cover Power and Monitoring at the port of loading and the port of discharge. Outside of this additional costs will apply. These can be quoted by Express Postal Courier upon request.

9.5. Express Postal Courier will advise Customers prior to shipment in the case of exports and prior to arrival in the case of imports of the allowable time included in the freight charges. 9.6. The customer agrees that all charges, costs and expenses arising under clauses 9.1, 9.2, 9.3, 9.4 and / or 9.5, howsoever incurred, shall be payable in full by the Customer on demand, without any deductions or set off and if not so paid, the Customer agrees to pay any interest that may be charged on the unpaid balance until the payment is made.


10. Brokerage and other Remuneration

The Customer acknowledges that Express Postal Courier may have a pecuniary interest in any contract entered into by Express Postal Courier as its agent in terms of these Conditions and agrees that Express Postal Courier may receive and retain all brokerage, commission, discounts, allowances and other remuneration paid by the other party to the contract and customarily received or retained by Shipping and forwarding agents and Insurance Brokers, in addition to the charges and expenses referred to in paragraph 8, and need not disclose to the Customer the nature or amount thereof.


11. Insurance

11.1. Freight charges payable to Express Postal Courier by the Customer do not include insurance cover for the cargo carried.

11.2. Insurance of the goods is the responsibility of the Customer.

11.3. In the first instance any suspicion of loss or damage should be reported to the Customers Insurer.

11.4. Express Postal Courier will arrange insurance on the goods as the agent of the Customer only if there is an express written agreement to do so between Express Postal Courier. Any such insurance:

(a) may in the discretion of Express Postal Courier, be on a separate, or an open or general policy;

(b) Shall be at the expense of the Customer; and

(c) Will be subject to the usual exceptions and conditions of the policies of the insurer accepting the risk.

If the insurer disputes liability for any reason, the Customer shall have recourse against the insurer only and Express Postal Courier shall not be under any responsibility or liability, notwithstanding that the premium on any policy may not be the same as that charged to or paid by the Customer.


14. Actions against Express Postal Courier

14.1. Express Postal Courier shall be under no liability whatsoever unless:

(a) written notice of any claim, giving full particulars of any alleged loss or damage, is received by Express Postal Courier within fourteen (14) days after delivery of the goods or the date when they should have been delivered;

(b) any action shall have been commenced by the Customer in a Court of competent jurisdiction within six (6) months from the date of dispatch of the goods.

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